- Software Support
- Sales: 1.608.807.1082 Option 1
- TPA Call Center: 1.877.585.1131
At PPi, we have built our reputation on software and service excellence. Outstanding employees have helped us build our distinctive reputation. Are you looking for a role where you can make a meaningful impact? Check out our job openings to find your opportunity to be part of something great. When you work with us, you'll enjoy our comprehensive benefits package, including health, vision, and dental insurance, disability and life insurance, paid time off, generous 401(k) matching, and a flex spending account.
The Implementation Specialist assists external clients in the implementation of Care Compass. This position is responsible for evaluating client needs and developing configurations that support business processes. The Implementation Specialist defines and executes on delivery and implementation plans and tests and troubleshoots final system setups. Responsible for providing training and end-user support during and after the implementation process. This position may be involved in pre-sales product demonstrations or provide assistance in scoping projects and developing proposals.
The Project Manager works with clients and internal management and technical staff in support of implementation, configuration, and customization projects, and is responsible for project plans, timelines, scope and budget for client implementations, and maintenance and system configuration enhancements requiring Statements of Work (SOWs). This position will define and execute on delivery and implementation plans. This position will be involved in pre-sales product demonstrations and be responsible for scoping projects and developing proposals. The Project Manager will work closely with the implementation specialists to assist customers to use Care Compass to support their model of care, operate under state and federal operating guidelines, optimize administrative efficiency and support Quality Management Systems.
The Network Security Systems Administrator is to ensure the availability, safety, confidentiality and integrity of Productive Programming, Inc.’s data assets wherever they may reside. This position will be the primary technical resource for the systems Security and controls which are a part of the IT network security infrastructure. This position will also be a member of the first level technical response for IT support, the troubleshooting of network issues; maintenance of a host phone system, installation and maintenance of PC hardware and software.
The Help Desk’s primary responsibility is providing quality support service and process expertise to PPi’s clients. This position provides technical assistance and support for incoming queries and issues related to Care Compass.
The Help Desk’s primary responsibility is providing quality support service and process expertise to PPi’s Care Compass client installations. This position provides technical assistance and support for incoming queries and issues related to Care Compass.
The Provider Relations Call Center Specialist is responsible for maintaining excellent relationships with health providers and facilities by responding to their phone inquiries efficiently, professionally, and accurately. The Specialist will respond to provider calls related to claim status, denials, and re-submission of claims. The specialists will instruct providers regarding how to use the provider portal on the website, and be able to successfully add and manage users for the provider portal. They must be able to work in a fast paced environment and be able to handle claims processing duties and projects while not handling telephone calls. This position requires a complete understanding of how claims are processed and established guidelines and procedures in order to accurately answer phone inquiries.
Send your resume to firstname.lastname@example.org and we'll let you know when a position matching your background becomes available. Thank you for your interest!
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